Efficient Work Group – Cleaning Department
168A London Road, Northampton NN4 8AS
Mon-Fri: 9:00 am – 5:00 pm
Welcome to the IndeedClean website terms and conditions for use (“Terms”). These Terms apply to the use of this Website, and by accessing this Website and/or making a Booking for Services, you agree to be bound by the Terms set out below. If you do not agree to be bound by these Terms, please do not use our Website.
Before you place an order with us, if you have any questions relating to these Terms, please contact our support team by email at m.marcel@indeedclean.co.uk.
2.1 Access
Your access to this Website is granted in accordance with these Terms. Any Booking you make must strictly comply with these Terms.
2.2 Registration
2.2.1 By registering as a user on our Website, you confirm that:
(a) The personal details you provide during registration and when making a Booking are accurate, up-to-date, and complete in all respects; and
(b) You will promptly inform us of any updates or changes to your personal details by contacting our customer support team via email at m.marcel@indeedclean.co.uk.
2.2.2 You agree not to impersonate any individual or entity, use a false name, or use any name you are not legally permitted to use.
2.3 Our Rights
We reserve the right to:
(a) Modify or temporarily/permanently remove this Website (or any part of it) without prior notice. You acknowledge that we are not liable to you or any third party for any changes or withdrawal of the Website; and/or
(b) Update these Terms as necessary. If you do not accept the revised Terms, you must discontinue your use of the Website. Continued use of the Website implies acceptance of the updated Terms.
2.4 Permitted Use
Our Services and Website are to be used solely for lawful purposes. You must not:
3.1 We act as a booking agency for self-employed Cleaners. Our contract with you is strictly limited to providing access to and use of our Website.
3.2 Your Cleaner is solely responsible for delivering the Services to you. The contract for these Services exists directly between you and the Cleaner, excluding us from any obligations under this agreement. You and the Cleaners are responsible for any applicable taxes or damages arising from the Services.
3.3 We review applications, conduct interviews, and perform other verification checks on Cleaners. Some aspects of this process rely on information provided by third parties. You acknowledge that we do not and cannot guarantee the accuracy or completeness of these checks, whether conducted by us or external parties.
3.4 You acknowledge that hiring a Cleaner is at your own risk. You agree to provide a safe working environment and take necessary precautions to supervise the Cleaner during the provision of Services.
3.5 In the event of a dispute regarding the Services, we may, at our discretion, act as a mediator to help facilitate a resolution. If you wish for us to mediate, you must promptly inform us of the dispute and provide any relevant information or assistance we reasonably request. However, we do not guarantee the effectiveness of mediation, and you remain solely responsible for resolving disputes with Cleaners, including any financial settlements.
3.6 Under no circumstances shall we be liable for damages, including but not limited to:
4.1 By placing an order through our Website, you confirm that you are legally capable of entering into binding contracts and are at least 18 years old.
4.2 All bookings are subject to our acceptance. We will confirm acceptance by sending you an email on behalf of the Cleaner, confirming the booking (the “Visit Confirmation”). A contract is only formed between you and us, and separately between you and the Cleaner, once we send the Visit Confirmation.
4.3 You agree not to engage or attempt to book any Cleaner directly, outside of our Website, for the duration of this agreement and for a period of three months after its termination.
5.1 The price of Services will be as stated on our Website, except in cases of obvious error.
5.2 Prices are subject to change at any time. However, any changes will not affect bookings for which you have already received a Visit Confirmation email.
5.3 We take all reasonable steps to ensure that booking through our Website is secure. However, we cannot be held responsible for any fraudulent use of a lost or stolen payment card on our Website.
5.4 You must maintain a valid payment card on your account and notify us immediately if your payment details change or become invalid.
5.5 Payment can be made by Bank Transfer via Proforma Invoice. This will have to be Paid in Full before the Cleaning Day.
5.6 If payment is not received by the due date, we may charge a £10 administration fee, along with interest on any outstanding balance.
5.7 Promotional codes, credits, gift cards, or vouchers may only be used by new customers and are limited to one redemption per household and per customer. These offers apply exclusively to home cleaning services (excluding add-ons) unless otherwise stated. They are valid only for regular weekly or fortnightly cleans. “First Clean” offers are limited to a maximum of three hours. Additional terms and conditions, including expiration dates, may apply. For further details, please contact m.marcel@indeedclean.co.uk.
5.8 Our referral program is available to selected users and can be accessed through your account. You may share your referral code or link with people you know who do not live at your address and who may benefit from our services. If a new user applies your referral code, both you and the referred user may be eligible for referral benefits. Referral codes and links must only be used for personal, non-commercial purposes. You may share your referral code on personal social media accounts, but you must not post it on platforms where you are not the account owner. This includes, but is not limited to, business accounts, Facebook groups, Wikipedia, Google Reviews, coupon websites, and advertising platforms such as Google Ads or Bing. We reserve the right to withdraw or deactivate referral codes, links, and benefits at any time, without liability for any losses incurred as a result.
5.9 We may, at our sole discretion, offer discounts and promotions (“Cleaner Promotional Offers”) to attract new and existing customers. These offers will not impact the Cleaner’s earnings. In certain cases, we may subsidize the cost to ensure the Cleaner receives their agreed standard rate. Customers acknowledge that any payment made as part of a Cleaner Promotional Offer, up to the standard rate, is fully considered as payment to the Cleaner.
5.10 If YOU the (Client) Delays the Start or Finish time they will be charged an additional £30 per hour.
5.11 Depending on the Size of the Property and How Dirty it is, we may need to change the Price.
5.12 The Customer cannot, unless agreed by us, withhold any of the agreed Price.
6.1 If you violate any of these Terms, your access to our Services and Website will be automatically revoked.
6.2 We reserve the right to cancel any booking at our discretion, with or without prior notice.
7.1 You may cancel or reschedule a booking free of charge until 12:00 noon on the day before the scheduled service. However, for Deep Cleans, End of Tenancy Cleans, After Builder Cleans, or Upholstery Cleans, cancellations or rescheduling must be made by 12:00 noon two days before the scheduled service to avoid charges.
7.2 If you cancel after the stated deadlines, or if the Cleaner or service provider arrives but is unable to access the property or start the job, you will be charged the full booking price.
8.1 We strongly recommend that you obtain home insurance or other relevant coverage for any services booked through our Website.
8.2 We will make every reasonable effort to match you with an insured Cleaner. However, this is an obligation of diligence, not an obligation of result, and we cannot guarantee that all Cleaners will have insurance coverage.
We process your personal information in accordance with our Privacy Policy. By using our Website, you consent to this processing and confirm that all data you provide is accurate.
We process your personal information in accordance with our Privacy Policy. By using our Website, you consent to this processing and confirm that all data you provide is accurate.
11.1 Our liability for any losses resulting from a breach of this agreement is strictly limited to the total amount you paid for Services in the previous six months.
11.2 This limitation does not apply to, nor does it exclude, our liability for:
11.3 We are not responsible for indirect or consequential losses, including but not limited to:
These exclusions apply regardless of the cause, whether due to negligence, breach of contract, or otherwise.
11.4 While we take reasonable precautions to secure your booking and payment information, we are not liable for any losses resulting from unauthorized third-party access to data provided through our Website unless caused by our negligence.
12.1 We are not liable for any failure or delay in performing our contractual obligations due to circumstances beyond our reasonable control (“Force Majeure Event”).
12.2 Force Majeure Events include, but are not limited to:
12.3 If a Force Majeure Event occurs, our contractual obligations will be suspended for the duration of the event. We will make reasonable efforts to minimize disruption and resume our services as soon as possible.
13.1 Intellectual Property and Right to Use
13.1.1 Unless otherwise stated, all copyright and intellectual property rights in the content on the Website are owned by us or our licensors. Any access to or use of the Website for purposes other than personal, non-commercial use is strictly prohibited.
13.1.2 No part of the Website may be reproduced, stored, or included in any public or private electronic retrieval system without our prior written consent.
13.1.3 You acknowledge that all material and content available on the Website is provided for personal, non-commercial use only. You may download such material onto a single device solely for this purpose. Any other use of the Website’s content is strictly prohibited.
13.1.4 You agree not to, and not to assist or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit, or create derivative works from any material or content found on the Website.
13.1.5 If you publish any content on our Website—including but not limited to reviews, comments, ratings, images, profiles, or listings—you grant us a worldwide, perpetual, non-exclusive, royalty-free license to copy, modify, adapt, or display such content on our Website.
13.1.6 Any content published on our Website must not:
13.2 Compliance with Laws
The Website may only be used for lawful purposes. You agree to comply with all applicable laws, statutes, and regulations regarding the use of the Website and any transactions conducted through it.
13.3 Written Communications
Certain laws require that some information or communications we send to you must be in writing. By using our Website, you agree that communication with us will primarily be electronic. We will contact you via email. For contractual purposes, you acknowledge that electronic communications satisfy any legal requirement for written communication. This does not affect your statutory rights.
13.4 Notices
All notices you provide to us must be addressed to:
Efficient Work Group
168A, London Road, Northampton
Email: m.marcel@indeedclean.co.uk
Tel: +44 7516 838759
We may contact you via the email address you provide when making a booking. Notices will be deemed received:
To prove that a notice has been served, it is sufficient to demonstrate that an email was sent to the specified address.
13.5 Transfer of Rights and Obligations
13.5.1 The contract between you and us is binding on both parties and our respective successors and assigns.
13.5.2 You may not transfer, assign, charge, or otherwise dispose of a contract or any rights or obligations under it without our prior written consent.
13.5.3 We may transfer, assign, charge, subcontract, or otherwise dispose of a contract or any of our rights or obligations at any time during the contract term.
13.6 Severability
If any provision of these Terms is deemed unlawful, void, or unenforceable, that provision will be severed, and the remaining provisions will remain valid and enforceable.
13.7 Waiver
No waiver by us of any provision in these Terms shall be construed as a waiver of any preceding or subsequent breach.
13.8 Entire Agreement
These Terms, along with any documents expressly referenced in them, constitute the entire agreement between us regarding the subject matter of any contract. They supersede all prior communications, negotiations, and agreements between us.
13.9 Our Right to Modify These Terms
We reserve the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in effect at the time you book Services from us. Please check our Website regularly for updates.
13.10 Governing Law and Jurisdiction
These Terms and all related contracts shall be governed by and construed in accordance with the laws of England. You irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for any disputes or claims arising from or related to these Terms or the formation of a contract, including non-contractual disputes or claims.
